Delivery Information
We’re working together with our delivery partners to safely continue delivering products to our customers.
We are still despatching goods in line with our standard delivery promise (1-2 day delivery) and working hard with our courier partners to maintain the highest possible service level during this time.
Due to high demand on all UK couriers at this time we are finding the average delivery time is approx.48 hours from day of despatch, but this varies across the UK.
All orders over £125 Net will include a FREE of charge delivery to UK Mainland addresses (This does not include Scottish highlands and all UK islands).
(Larger Items are excluded from the free delivery offer). Please see below for more information
Delivery will be made Mon-Fri during normal working hours.
All orders placed on weekends, public or bank holidays will not be despatched until the following normal working day.
| Area | Delivery | Order Value | Price (excl VAT) |
| UK Mainland | Next Day | Below £125 Net | £12.99 |
| UK Mainland | Next Day | Over £125 | Free** |
| Scottish Mainland | 1-2 Days | Below £125 Net | £12.99 |
| Scottish Mainland | 1-2 Days | Over £125 Net | Free |
| Scottish Highlands | 3-5 Days | All Orders | £59.50 |
| Grampians | 1-2 Days | All Orders | £59.50 |
| Northern ireland | Currently Suspended Service | All Orders | - |
| Republic of ireland | Currently Suspended Service | All Orders | - |
| Isle of Man | 3-5 Days | All Orders | £45.50 |
| Scottish Islands | 3-5 Days | All Orders | £79.99 |
| Isle of Wight | 3-5 Days | All Orders | £35.50 |
| Guernsey/Jersey | Please call for Orders | All Orders | - |
*before tax and additional charges
**after processing if ordered by 2pm for retail customer & 4pm For Registered Trade Customers
Pallet Delivery Charges:
Pallet delivery charges are applicable with some items due to weight and size.
| Product | Pallet Delivery Charge |
| 4" - 5" Flue Liner | 16 metres + |
| 6" Flue Liner | 13 Metres + |
| 7" + Flue Liner | 2 Metres + |
| Vermiculite | 10 Bags or More |
| Garden Stove | Per Item |
Please note: Whilst every endeavour is made to get your delivery to you, please do not prebook any installers or tradesman until your whole order has arrived and been checked.
Our couriers do all in their power to deliver on time and on the day requested. However, on rare occasions there can sometimes be traffic or other issues out of our control that may delay the delivery. We ask our customers not to book any trades people until your order has safely arrived and in good condition.
All orders placed after 4pm on 28th March 2024 Will be dispatched 2nd April 2024.
We’re working together with our delivery partners to safely continue delivering products to our customers.
We are still despatching goods in line with our standard delivery promise (1-2 day delivery) and working hard with our courier partners to maintain the highest possible service level during this time.
Due to high demand on all UK couriers at this time we are finding the average delivery time is approx.48 hours from day of despatch, but this varies across the UK.
All orders over £125 Net will include a FREE of charge delivery to UK Mainland addresses (This does not include Scottish highlands and all UK islands).
(Larger Items are excluded from the free delivery offer). Please see below for more information
Delivery will be made Mon-Fri during normal working hours.
All orders placed on weekends, public or bank holidays will not be despatched until the following normal working day.
| Area | Delivery | Order Value | Price (excl VAT) |
| UK Mainland | Next Day | Below £125 Net | £12.99 |
| UK Mainland | Next Day | Over £125 | Free** |
| Scottish Mainland | 1-2 Days | Below £125 Net | £12.99 |
| Scottish Mainland | 1-2 Days | Over £125 Net | Free |
| Scottish Highlands | 3-5 Days | All Orders | £59.50 |
| Grampians | 1-2 Days | All Orders | £59.50 |
| Northern ireland | Currently Suspended Service | All Orders | - |
| Republic of ireland | Currently Suspended Service | All Orders | - |
| Isle of Man | 3-5 Days | All Orders | £79.99 |
| Scottish Islands | 3-5 Days | All Orders | £79.99 |
| Isle of Wight | 3-5 Days | All Orders | £35.50 |
| Guernsey/Jersey | Please call for Orders | All Orders | - |
*before tax and additional charges
**after processing if ordered by 2pm for retail customer & 4pm For Registered Trade Customers
Pallet Delivery Charges:
Pallet delivery charges are applicable with some items due to weight and size.
| Product | Pallet Delivery Charge |
| 4" - 5" Flue Liner | 16 metres + |
| 6" Flue Liner | 13 Metres + |
| 7" + Flue Liner | 2 Metres + |
| Vermiculite | 10 Bags or More |
| Garden Stove | Per Item |
Please note: Whilst every endeavour is made to get your delivery to you, please do not prebook any installers or tradesman until your whole order has arrived and been checked.
Our couriers do all in their power to deliver on time and on the day requested. However, on rare occasions there can sometimes be traffic or other issues out of our control that may delay the delivery. We ask our customers not to book any trades people until your order has safely arrived and in good condition.